The Enterprise Retention Engine: Human + AI + Real-Time Truth

STEP 1 — Human-to-Human Outreach (90%+ Participation)

We speak directly with your customers — short, respectful conversations that uncover friction, emotion, expectations, and unresolved issues.

STEP 2 — High-Fidelity Signal Capture

We collect the nuance that no survey or digital tool captures:

  • emotional tone
  • frustration cues
  • loyalty indicators
  • friction patterns
  • process gaps
  • escalation needs

STEP 3 — ConvoGauge AI Analysis

Every conversation flows into ConvoGauge (in partnership with AI Advisors Group), producing:

  • sentiment & emotion analysis
  • trend detection
  • churn-risk scoring
  • issue tagging
  • escalation alerts
  • executive summaries

STEP 4 — Real-Time Escalation & Resolution

When a customer signals frustration or risk:

  • we notify your team immediately
  • issues get solved faster
  • retention is protected
  • customers feel heard and valued

STEP 5 — Executive-Level Reporting

You receive:

  • dashboards
  • risk summaries
  • retention forecasts
  • call recordings
  • friction maps
  • actionable insights
    Retention becomes data-driven, predictable, and visible.

STEP 6 — Continuous Feedback Loop

We measure improvement as friction decreases, satisfaction rises, and revenue stabilizes.