UK Transitions to Digital eVisas

Why Listening to Expat Feedback Matters Now More Than Ever 

Published: 17 June 2025

Starting 15 July 2025, the UK Home Office will stop issuing 90-day entry vignettes in passports for main applicants in select visa categories. These individuals will instead receive a digital eVisa — a key step in the UK’s shift to fully digital immigration status records.

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Who is Affected?

This applies to main applicants applying under:

• Global Business Mobility

• International Sportspersons

• Skilled Worker (including Health and Care visas)

• Temporary Worker routes

Dependants and children will still receive both a physical vignette and a digital eVisa.

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What’s Changing?

Instead of a visa sticker in their passport, main applicants will be issued an eVisa — a digital record accessed via a UKVI account.

Applicants must:

• ✅ Create a UKVI account

• ✅ Link the eVisa to the passport used for travel

• ✅ Access and check the eVisa before departure

• ✅ Provide a share code and date of birth to their employer for Right to Work verification

The visa decision letter will include full instructions.

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📣 Why Expatriate Feedback Is Crucial Right Now

This transition introduces new processes that many applicants — particularly first-time international assignees — may find unfamiliar. Capturing Voice of Customer (VoC) feedback during this transition is essential to ensure a smooth experience.

At Advanced Client Metrics, we help relocation companies and HR departments stay ahead of service issues by gathering real-time, qualitative feedback directly from expatriates — not through impersonal email surveys, but via live telephone conversations. This method:

• Achieves over 90% participation

• Delivers accurate, actionable insights within days of arrival or eVisa activation

• Helps identify friction points (e.g., confusion over UKVI setup, Right to Work process, or documentation)

📌 Real customer voices give your team early warning signals and opportunities to improve guidance, reduce anxiety, and drive satisfaction at a moment of high impact.

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🎯 Use Cases for VoC During This Transition

• 🔄 Identify unclear visa communication points from official letters

• 📞 Understand where HR or relocation partners can provide better eVisa support

• 🚩 Detect trends across global offices before they escalate into complaints

• 📊 Share validated feedback with vendors, legal partners, or internal stakeholders

Contact Advanced Client Metrics tp experience how we will impact your organization and your clients.

info@advancedclientmetrics.com or 646.650.8020