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For organizations who serve in the expatriate and HR sectors a voice of customer (VoC) crucial for understanding and improving the customer experience, leading to higher satisfaction, reduced churn,increased loyalty, greater contract extensions and better business outcomes. 
Here’s why a VoC program is important for expat services companies:

• Enhanced Customer Understanding:
  VoC helps companies understand the needs, expectations, and pain points of their clients, allowing them to tailor services and improve the relocation experience. 
• Improved Service Quality:
  By actively listening to customer feedback, these service companies can identify areas for improvement in their processes, communication, and overall serv